Refund Policy
Before making a purchase, please read this Refund Policy carefully. By subscribing or making any payment on this Platform, you acknowledge and agree to the terms set out below.
1Overview
Wrkhive (“we”, “us”, “our”) offers subscription plans through the Wrkhive platform at wrkhive.com and portal.wrkhive.com. This Refund Policy outlines the conditions under which refunds are granted, the process for requesting a refund, and the timelines for processing. Our goal is to handle refund requests fairly, transparently, and promptly.2Subscription Plans & Payments
Wrkhive is available via three plans: the Free Plan (up to 10 users, ₹0/forever), the Growth Plan (per-user pricing, billed monthly or annually, for teams of 11+), and the Enterprise Plan (custom pricing via a separate agreement). Payments may be made via credit/debit card, UPI, net banking, or bank transfer. All subscription fees are quoted in Indian Rupees (INR) and are exclusive of applicable taxes (GST) unless otherwise stated. Payments are confirmed only upon successful processing.⚠ The Free Plan does not involve any payment and is therefore not eligible for a refund. This policy applies only to paid Growth and Enterprise subscriptions.
3Eligible Refund Scenarios
We offer refunds in the following specific circumstances:✓ Eligible for Refund
- Duplicate payment made for the same subscription period
- Payment processed but access not activated within 7 business days due to a platform error
- Technical failure during payment resulting in a charge without a confirmed subscription
- Cancellation requested within 7 days of initial subscription activation (first-time subscription only), with no meaningful platform use
- Overcharge due to a pricing or billing error on our part
✗ Not Eligible for Refund
- Change of mind after 7 days of subscription activation
- Partial use of the subscription period
- Failure to use the Platform after account activation
- Downgrading from a paid plan to the Free Plan
- Renewals not cancelled before the renewal date
- Requests made after 30 days from the date of payment
4Non-Refundable Items
The following are strictly non-refundable under all circumstances:- Setup, onboarding, or dedicated implementation fees already delivered (Enterprise plans)
- Custom module configuration or integration fees for institutional/enterprise setup
- Training service charges already delivered
- Partial subscription periods remaining upon voluntary cancellation
- Any discounts or promotional pricing — only the amount actually paid is eligible for refund consideration, not the original list price
5How to Request a Refund
To request a refund, please follow these steps:1
Email our Support Team
Send an email to [billing@wrkhive.com] with the subject line: “Refund Request – [Organization Name] – [Invoice/Transaction ID]”2
Include Required Information
Your email must include: organization name, registered email address, transaction ID or invoice number, date of payment, amount paid, reason for the refund request, and any supporting documentation.3
Await Acknowledgement
We will acknowledge your request within 2 business days and may request additional information for verification.4
Review & Decision
Your request will be reviewed within 5–7 business days. You will receive a written decision (approval or rejection with reasons) via email.5
Refund Processing
Approved refunds are processed to the original payment method within the timelines specified in Section 6 below.6Refund Timeline
Upon approval, refunds are processed as follows:Credit/Debit Card
5–10 business days from approval date, depending on your bank’s processing time.Bank Transfer (NEFT/RTGS)
3–7 business days from approval date.UPI / Online Wallets
3–5 business days from approval date.Enterprise / Cheque Payment
Refund will be issued via bank transfer to the organization’s registered bank account within 10–15 business days.Wrkhive is not responsible for delays caused by third-party payment processors or banking institutions once the refund is initiated from our end. You will receive a confirmation email with a transaction reference number when the refund is initiated.
7Subscription Cancellation Policy
7.1 Cancellation Before Renewal
Organizations wishing to cancel their subscription must submit a cancellation request at least 7 days before a monthly renewal date, or 15 days before an annual renewal date. Cancellation requests received after this window may not prevent the renewal charge for the upcoming period.7.2 Mid-Term Cancellation
If an Organization cancels mid-term (i.e. before the subscription period ends), no refund will be issued for the unused portion of the subscription, unless the cancellation qualifies under the eligible refund scenarios in Section 3.7.3 Effect of Cancellation
Upon cancellation, the Organization’s access to paid features will remain active until the end of the current subscription period, after which the account will revert to the Free Plan (if eligible) or be deactivated. Customer Data is retained as per our Privacy Policy and data retention guidelines.8Disputes & Escalation
If your refund request is denied and you believe the decision is incorrect, you may escalate the matter by emailing [support@wrkhive.com] with the subject line: “Refund Dispute – [Organization Name] – [Reference Number]”. Escalated disputes will be reviewed by senior management within 10 business days. If resolution is still not reached, the matter may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India), with arbitration conducted in [City], Tamil Nadu, India.⚠ Initiating a chargeback or payment dispute through your bank without first attempting resolution through the above process may result in account suspension and additional administrative charges.
9Changes to This Policy
Wrkhive reserves the right to amend this Refund Policy at any time. Material changes will be communicated via email or a Platform notice. The version of this policy in effect at the time of your payment governs your refund eligibility for that transaction.10Contact Us
For all refund, billing, and subscription-related queries:Billing & Refunds – Wrkhive
📧 Email: billing@wrkhive.com
📧 Escalations: support@wrkhive.com
📞 Phone: +91 91500 84965
🌐 Website: wrkhive.com